APPLAYER SUPPORT

If you still have problems, please let us know, by sending an email to support@applayercloud.com or call 02031957770 . Thank you!

SUPPORT HOURS

Mon-Fri 9:00AM - 5:30PM

Out of hours support available from the Support Portal.

Serious, Secure, Tailored Cloud for your Industry

Hosted Desktop and Cloud Environments for your Business

Moving part or all of your business to the cloud? No problem. We work with clients of all sizes and throughout a range of industries to identify their requirements and deliver the best solution for them. Backed with our outstanding support and service levels we work with our clients from inception to migration to continuously reviewing the user experience.

Speak to us today about our Hosted Desktop offering as well as a range of cloud services.

Join our partner network

Start small or service multiple clients from your own private partner cloud. Utilise our Hosted Desktop, Exchange, Migration expertise and range of services from our multi-tenancy or your custom built environment.

We've been working with partners since 2009 to deliver cloud services to their clients. Not only do we provide an excellent range of services - we help with sales, marketing and training in addition to our outstanding levels of partner support.

Services are delivered using our cloud control panel so partners can manage and deploy users and services while keeping an overview of their monthly billing.

Contact us today to find out more about our partner programme and see what the AppLayer system can do!

Full cloud services in our Data Centres or Yours

Large service providers, distributors and ISV can offer a variety of cloud services built within our data centres or expanded into yours.

AppLayer Cloud Services

AppLayer cloud create, deliver and integrate a variety of services and applications through our partner network.

Our services are designed to meet real business needs of customers.

Find out more about our Products or visit our Marketplace for a quick summary of applications we deliver.

See Services

HOSTED DESKTOPHOSTED DESKTOP

Available as a multi-tenancy or dedicated service - access a complete Hosted Desktop from any device. Run your business applications.

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SAASSAAS

Quick, Flexible and Manageable Hosted Exchange, SharePoint, Lync and Dynamics CRM securely hosted on the AppLayer Cloud.

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APPLAYER CLOUDAPPLAYER CLOUD

Managed or Unmanaged Cloud Servers for hosting applications and dedicated private cloud environments. Built on Microsoft System Centre 2012.

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SECURITY SERVICESSECURITY SERVICES

Internal Monitoring, Encryption, 2 Factor Phone Authentication, PCI Services, PCI Tools, Security Tools, InfoSec as a Service and Deep Cloud Security.

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PRIVATE FILE SHAREPRIVATE FILE SHARE

Enterprise lever secure cloud storage and sharing environment for internal and external users hosted on a dedicated private environment.

FIND OUT MORE

MIGRATIONMIGRATION

Complete suite of Migration tools for Email Migration, Hosted Desktop Migration, Application Migration, Physical to Cloud migration and Cloud to Cloud migration.

FIND OUT MORE

AppLayer Support

Simply Spiffing Support

We live and breathe support. Our engineers have been instrumental in the building of our platform and services and can offer a huge wealth of in-depth knowledge of our systems. We endeavor to surpass our SLA's and offer a range of information and communication methods to deliver the best level of support to fit our clients and partners working culture.

Our Cloud Knowledge Base provides a single point for all of our services. Filled with KB articles, announcements, documentation, videos and guides. We take a proactive approach to documentation and keep internal processes and documents for individual managed clients.

We operate our help desk in a different way to most cloud service providers - when you speak to our engineers; you're dealing with the 3rd line engineers who built and maintained the infrastructure. No scripts, no 1st line engineers.

As part of our support portal we provide live chat which will automatically add to your ticket trail. This provides simpler access to engineering, ticketing and information resources without delay.

Our ticketing system is online and can be checked at any time. Clients and Partners are notified to any changes in a ticket status so you are always kept up to date.

Sales: 0203 195 7769 | Support: 0203 195 7770
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